Project information

 
27%
166h
44h
03/10/2017 Due date

18/06/2014
from 10/05/2019 to 09/06/2019
bohemia-sun@seznam.cz (FROM)
10.00 h
20.00 h
30.00 h
0.00 h
30.00 h

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Project team

 
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Client Help Desk Project

 

This is sample Help Desk project for client: Bohemia Sun

Help Desk Setting is as follows:

  • Clients employess enter the Easy Redmine as users in role "client" (name: client-bohemia, pass: client-bohemia)
  • they can report the new tickets and track existing ones
  • any e-mail to mailbox support@easyredmine.com from domain @bohemia-sun.com is saved here as a ticket
  • ticket is automatically assigned to help desk manager - Lilia Smidt
  • account manager is always as a watcher - Manager

SLA is as follow:

  • 10 prepaid hours
  • normal - 4 hours to respond, 24 hours to solve
  • critical - 2 hours to respont, 8 hours to solve
  • SLA hours 0-24
  • SLA setting here
  Project Subject Assignee Due date Status % Done Total estimated time Total spent time ratio  
New 1043.48%
Estimated 14.35%
Approved 28.70%
Realisation 313.04%
Consultation 417.39%
To check 313.04%
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